UK, 18th August, 2021 – Centrica plc has in the present day signed a strategic partnership settlement with ENSEK, the main world retail power Software program as a Service supplier, which is able to see the corporate switch over 7 million UK home and small enterprise power provide prospects to the platform.
Turning into one of many lowest-cost power suppliers available in the market is a key pillar of the turnaround of Centrica and shifting prospects to ENSEK’s Ignition platform underpins this. With the concentrate on delivering internet zero for patrons in a means which is inexpensive, the partnership will see Centrica scale up its provide of market-leading modern services and enhance the shopper expertise.
Following the launch of British Fuel Evolve final 12 months, which makes use of ENSEK’s Ignition platform, alongside software program from Amazon and Salesforce, Centrica already has 250,000 prospects on the less complicated, digital first platform. This enables them to take extra management of their account to know, handle, and management power consumption and payments.
With many legacy processes now automated, there’s extra time to concentrate on assembly our prospects’ wants. That is already displaying constructive outcomes with British Fuel Evolve seeing a 74 per cent uplift in “promoters” of the shopper expertise.
Chris O’Shea, Group Chief Govt at Centrica, stated: “We’re the UK’s largest provider of zero carbon electrical energy and our partnership with ENSEK is one other nice instance of how we’re utilizing the suitable expertise to ship a extra inexpensive, sustainable and less complicated expertise for our prospects. We’ve got already seen the advantages that ENSEK has dropped at our methods of working and the shopper expertise with British Fuel Evolve, and we now plan to duplicate this throughout our total UK power provide enterprise.”
Jon Slade, CEO of ENSEK, commented: “We’re delighted to proceed our work with Centrica to help its turnaround. By leveraging ENSEK’s trendy and versatile platform, Centrica is empowered to take larger management of its key buyer touchpoints and reply shortly to buyer wants in a quickly evolving market. Steady innovation is on the core of ENSEK’s technique, as we glance to allow digital transformation within the power sector and speed up the power transition.”
 prospects that rating their experiences as 9 out of ten or greater.
Centrica is a number one power companies and options supplier based on a 200-year heritage of serving individuals. We’re the UK’s largest retailer of zero carbon electrical energy, serving round 10 million prospects throughout the UK, Eire and Continental Europe by means of manufacturers equivalent to British Fuel, supported by round 9,000 extremely educated engineers and technicians. Centrica’s function of serving to prospects stay sustainably, merely and affordably drives our technique and our Folks and Planet Plan.
Centrica’s partnership with ENSEK was established in 2017. It enabled the event of Centrica’s SME provide ‘British Fuel Lite’, the place ENSEK supplied the core platform to facilitate its online-serviced electrical energy product.
ENSEK’s function is to speed up the digital power transition.
Because the business-critical expertise to the world’s main power suppliers, ENSEK’s cloud native SaaS platform permits radical transformation – creating lean, customer-centric and adaptive retail companies which are empowered to play their main position in attaining internet zero.
Past provide, the ENSEK platform goals to attach, orchestrate and optimise the billions of sensible gadgets and belongings which are key to a decentralised, digitised and decarbonised power future.
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