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IKEA Receives USU Data Award for Excellent Use of Data Administration

Award ceremony on the USU World Summit convention

Möglingen, June 28, 2021 – The 2021 Data Award for excellence in information administration in service goes to Sweden this yr. The IKEA Group gained the well-deserved award, which was introduced on the USU World Summit 2021, with the implementation of its progressive service idea for information administration. USU’s award to the multinational furnishings group honors specifically new, inspiring and demonstrably profitable concepts within the sensible software of USU Data Administration options.

“The Data Award acknowledges prospects and companions who actually stand out in growing new and progressive strategies and repair methods in information administration, above all in apply,” says USU Managing Director Sven Kolb, commenting on award’s background and standards.

Since spring 2020, IKEA has persistently standardized and optimized its knowledge-intensive worldwide buyer communication. They reply to over 100,000 each day inquiries through the online, electronic mail, chat and make contact with facilities shortly, precisely, within the buyer’s native language and in a cheap method, offering an distinctive buyer expertise. On the similar time, nearly 20,000 paperwork in 23 languages are additionally used for inside wants, for instance, to shorten onboarding and worker coaching by as much as 50 p.c.

“Inside simply 12 months, we had been capable of set up our new information administration answer in 25 buyer assist heart. In tons of of IKEA shops in addition to on our web site, prospects can now simply acquire data on all subjects through self-service or in particular person: from the optimum dimensions for lounge and kitchen furnishings to returning items, ordering spare components, financing choices, Click on & Gather tips throughout Covid-19 or particular questions equivalent to the way to finest take away pink wine stains from IKEA carpet,” says Rickard Hammarlund, Product Proprietor Buyer Assist Data at IKEA.

This press launch is accessible at http://www.usu.com.

USU
As a number one supplier of software program and providers for IT and customer support administration, USU allows corporations to grasp the calls for of immediately’s digital world. International organizations use our options to chop prices, turn into extra agile and scale back dangers – with smarter providers, less complicated workflows and higher collaboration. With greater than 40 years of expertise and places worldwide, the USU workforce brings prospects into the long run.

Along with USU GmbH, which was based in 1977, the subsidiaries USU Applied sciences GmbH, USU Options GmbH, USU Options Inc. and USU SAS additionally belong to USU Software program AG (ISIN DE 000A0BVU28), which is listed within the Prime Commonplace of the German Inventory Change.

Additional data: http://www.usu.com

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USU Software program AG
Dr. Thomas Gerick
Company Communications Supervisor
E mail: [email protected]

USU Software program AG
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Falk Sorge
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