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RightIndem deploys enterprise-grade conversational AI to simplify buyer claims course of

By partnering with Amdaris software program builders, RightIndem augmented its current software program experience and enhanced its buyer journey

Bristol, UK; sixteenth September; RightIndem, an award-winning international insurance coverage expertise firm, has labored with Bristol-based Amdaris to simplify its buyer onboarding course of by way of growing enterprise-grade conversational Synthetic Intelligence experiences. The expertise, constructed with the Microsoft Bot Framework, helps to make the claims course of far simpler for purchasers whereas offering an efficient resolution that permits for the automation of key selections.

Based in 2015, RightIndem prides itself on delivering a significantly improved claims expertise to its clients. Its bot platform empowers customers to shortly put in a declare to insurance coverage firms with out talking to anybody on the cellphone. And, with this technique set as much as cope with smaller claims, insurance coverage firms lower your expenses by liberating up declare handlers to cope with the extra advanced claims over the cellphone.

After deciding on Amdaris, RightIndem was in a position to increase its group’s experience and scale its current developer experience. The platform was delivered in round 12 months, and clients now have entry to a simplified onboarding course of. The RightIndem group has seen a ten/10 shopper suggestions rating for the reason that implementation, which was delivered with high quality and precision.

Ben Burt, Director of Know-how, RightIndem, commented: “Working with Amdaris has been a game-changer for us. The group has accelerated the event of the RightIndem platform, whereas offering an amazing stage of service and immediate help. We wanted a trusted accomplice to assist obtain our quick development technique, and selected Amdaris due to the power to scale up our prolonged software program improvement groups as and when required. This group works collaboratively, shortly and iteratively, which helped us meet supply deadlines and considerably improve the velocity to market.”

Vlad Nanu, Co-CEO at Amdaris, added: “By utilizing the Amdaris Approach of delivering distinctive software program and folks, we’ve got been in a position to adapt shortly to the newest and best techstack, working along with the RightIndem group to construct on their current capabilities. The corporate has an bold roadmap and it was nice to be a part of this journey.”

Nanu concluded: “The Microsoft Bot Framework supplies in depth options for the continued improvement of the RightIndem resolution, to make life simpler for claims handlers. There are many improvement alternatives, and we view our work as far as the start of many enhancements for RightIndem.”


About Amdaris
Amdaris delivers progressive Software program Growth, Utility Help Managed Providers and Consultancy Providers from their HQ within the UK and supply centres in Japanese Europe, run by co-CEOs Andy Rogers and Vlad Nanu and backed by BGF.

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About RightIndem
RightIndem presents a digital self-service claims platform for insurers, TPAs and brokers that transforms the claims expertise by making the method straightforward and hassle-free for purchasers. The answer is a white-labeled platform for purchasers to self-serve their very own declare by way of a curated digital course of accessible on any system. The platform leverages structured and unstructured knowledge seize and connects to RightIndem’s ecosystem of third-party fulfilment options, to automate key selections on claims.

To search out out extra about RightIndem, please go to,

Leah Jones, CommsCo
[email protected]
+44 7876 117 760

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