ZURICH, 08.03.2021 – SANDSIV, main Buyer Expertise Administration answer supplier in EMEA, immediately introduced it has been acknowledged within the Now Tech: Voice-Of-The-Buyer (VoC) Distributors, Q1 2021 report revealed by Forrester Analysis.
The VoC panorama is very aggressive. The report is an summary of 39 distributors, categorized by measurement and performance, to assist CX professionals make the best alternative: perceive the worth they’ll count on from a VoC supplier and to pick one primarily based on performance and experience. SANDSIV was included within the buyer suggestions administration (CFM) section.
SANDSIV Acknowledged in Now Tech Voice of the Buyer Distributors Report 2021 of a world market analysis firm
“We stay relentless in our dedication to allow corporations to handle the most recent expertise tendencies in addition to shoppers’ ever-changing wants within the digital panorama. SANDSIV continues to innovate and ensures our enterprise software program answer, sandsiv+, good points the best ranges of efficiency and safety” stated Federico Cesconi, CEO of SANDSIV.
Because the report, authored by Forrester analyst Religion Adams, states: “There is no such thing as a one-size-fits-all in terms of VoC distributors. And it isn’t unusual for packages to require a mix of capabilities. CX professionals should work with key stakeholders to pick the seller(s) that finest meet their organizational wants.”
SANDSIV has an excellent platform, a confirmed observe document, and a crew of senior CX professionals specialised in technique, methodology, knowledge evaluation, and expertise that deeply perceive the necessities of the shopper.
Need to know if sandsiv+ is the best answer for you? Meet our buyer expertise visionaries at www.sandsiv.com.
The report will be discovered on forrester.com and is simply obtainable for subscribers or buy. Authors: Religion Adams, Harley Manning, Benjamin Salamin, and Shayna Neuburg.
SANDSIV is a Swiss software program supplier situated in Technopark Zurich, Switzerland’s major expertise hub. Listed as a number one VOC vendor in Gartner’s latest VOC Market report, SANDSIV has constructed its repute in delivering its state-of-the-art Voice of the Buyer enterprise options “sandsiv+” to superior CX groups at main organizations all through EMEA, together with main corporations within the telco, monetary providers, utilities, retail and transportation sectors.
sandsiv+ captures, analyses, integrates, improves, and measures the client expertise. Launched in 2014, the next-generation CX platform harmonizes knowledge from any direct or oblique channel, and generates inferred knowledge utilizing synthetic intelligence. Its analytical options are constructed on superior AI applied sciences together with Pure Language Processing (NLP) and Deep Machine Studying, offering for the more and more unsupervised manufacturing of quicker and extra correct actionable insights, and permitting organizations to behave responsively and plan properly. The platform helps complicated integration, customization and configuration.
Cellphone: +41 43 205 2132