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Know-how distributor secures its information with backup as a service

Databarracks helps Westcoast save sources and add an extra layer of safety to backups

About Westcoast
Established in 1984, the Westcoast Group stays privately held with its distributor arm, Westcoast Restricted, distributing main IT manufacturers to a broad vary of resellers, retailers and workplace product sellers within the UK and past. Because of the laborious work and dedication of its employees, the Group is flourishing with revenues reaching £2.8 billion in 2019.

Karl Harris Quote

It’s constantly ranked within the Sunday Occasions High Monitor of the 100 Largest Privately-owned UK Firms, and is the most important privately-held enterprise within the Thames Valley area.

The problem
Karl Harris is Westcoast’s CIO. He joined the enterprise 4 years in the past with a short to modernise its IT.

“There are some unbelievable individuals right here at Westcoast driving the enterprise and it had grown so quickly that IT wanted to catch up. That’s the job I used to be tasked with and that meant constructing a group and creating the competencies important for modern-IT. We needed to deal with creating these competencies however Backup was consuming plenty of the group’s time.

“Backup is totally essential, however there may be actually no glory in it. It’s a catastrophe if it goes flawed, so we will’t enable that to occur, nevertheless it’s not essentially probably the most thrilling activity for the group.”

The incumbent Backup answer was utilizing a widely known however conventional backup answer supplier between Westcoast’s websites however the administration had change into problematic. “The answer we had labored, nevertheless it was a big overhead with one in all our engineers spending their whole time on it. That’s dangerous for the engineer as a result of it’s not probably the most stimulating activity. It’s dangerous for the organisation as a result of that deep experience is restricted to 1 individual.

Our IT working mannequin is 24/7 so we couldn’t afford to have such a essential activity supported by one individual.

“We determined to maneuver to a Backup as a Service mannequin as quickly as potential as this is able to remedy these points.

“Databarracks had been already a Westcoast companion so we investigated with them whether or not the answer might match our particular wants.”

The answer
Westcoast selected Backup as a Service, powered by Commvault throughout its information centres and into Microsoft Azure. Databarracks managed the set up and implementation for roughly 1,000 servers and a pair of,000 Workplace 365 customers. Databarracks takes duty for the day-to-day well being of backups checking successes and failures with proprietary instruments and hassle capturing points. Databarracks’ consultants are additionally obtainable 24/7 to carry-out recoveries.

“We largely run on-prem with some companies within the cloud that run our excessive quantity workloads. We didn’t consider using the cloud particularly for backup although, nevertheless it made sense as we might use it as a part of our technique to keep up excessive availability throughout our websites. We might leverage the cloud to securely retailer and facilitate quick restoration of backup volumes although we run largely on-prem.”

Westcoast’s distinctive requirement required a bespoke strategy.

“The way in which we needed our backups architected and deployed wasn’t customary. It’s was an edge-case for Databarracks however the group had been sensible. They had been versatile to regulate the way it was deployed for us. It prolonged the timeline a little bit, nevertheless it’s constructed the best way we needed.”

The advantages
“There are two key advantages of the service. Firstly, it saves our sources letting us do extra with much less. Secondly, by working with an exterior service supplier we add an extra layer of safety to our backups.

“Our Info Safety Staff war- recreation the totally different situations we face. Backups are essential to our capacity to get better from a number of forms of incident so we should maintain them safe. Utilizing a third-party service supplier take the administration of backups exterior our area and maintaining additional copies in Azure provides further safety.

“Backup is an ideal candidate for outsourcing. It’s essential, nevertheless it’s not a value-adding IT service and so not competency we need to spend useful resource on creating. We get entry to the group of consultants at Databarracks who do a tremendous job and might reassign our individuals.”

Westcoast had been in a position to make a compelling enterprise case for the change.

“Backup as a Service prices greater than our inside answer did, as ought to be anticipated. Our enterprise case, nevertheless took under consideration extra than simply the instant cost-comparison. We improved our resilience, gained entry to consultants and had been in a position to reassign a useful, expert inside useful resource.

“We’re nonetheless working by means of our digital roadmap – modernising our backup to be resilient and dependable was undoubtedly a part of that effort. Immediately we’re specializing in the issues that assist the enterprise be extra streamlined, environment friendly, compete in new markets and assist the shopper expertise.

“Collaboration initiatives, BOTS, new warehouse applied sciences and software program together with mapping new enterprise fashions are simply among the many initiatives we’re concerned in as we digitise our enterprise.

“IT resilience underpins all the things. If we’re offline, we don’t get again the income that we lose. Downtime interprets very linearly to misplaced income. Backup as a Service from Databarracks is an important part in maintaining us safe, ready and resilient.”


About Databarracks
Databarracks is the UK’s specialist enterprise continuity and IT catastrophe restoration supplier. From the launch of the UK’s first managed on-line backup companies over 15 years in the past, to our main Catastrophe Restoration as a Service, we have been making enterprise-class continuity, safety and resilience accessible for organisations of all sizes.

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Press contacts
Sean Hand/ Christian Stevens,
Spreckley Companions Ltd,
E mail: [email protected]
Tel: +44 (0) 207 388 9988

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